Policy

Arrival and Departure Policy

  • Check in Time – 14.00 Hours
  • Check out Time – 12.00 Hours
  • The hotel offers early Check In and late check out facility as well upon request and subject to availability only.

Note : In keeping with a recent notification by the Government, guests are required to furnish their identity proof as well as other necessary travel documents at the reception at the time of check in.

Child Policy

  • Two children under the age of nine stay complimentary in their parent’s room.
  • For children between 9 and 12 years, Maximum of one Extra bed can be placed in a room with additional charge of INR 2500.

Extra Adult Policy

  • 12 yrs and above – Adult (Only 1 extra bed will be allowed per room with applicable charges of INR 2500 including breakfast)

Booking Policy

  • A Initial deposit of minimum 25% of entire stay will be charged to confirm bookings.
  • The balance has to be paid a minimum of 7 days before check-in and if payment is not received, the Hotel reserves the right to cancel the booking.
  • Payment Options – Credit Cards, NEFT, Cheque (only Indian accepted), Demand Draft
  • Cheque deposits at any HDFC / Canara Bank branch across India only if cleared by Bank before check-in (only Indian accepted)
  • All major International Credit Cards accepted (Charges are subject to exchange rate fluctuations)

Cancellation Policy

  • If booking is Cancelled 30 days prior to check Inn : 100% would be refunded.
  • If booking is Cancelled 15 days prior to check Inn : 50% would be refunded.
  • If booking is Cancelled 7 days prior to check Inn : 25% would be refunded.
  • If booking is cancelled within 7 days of Check Inn : Non Refundable
  • Cancellation for the Christmas Eve & New Year Period is not accepted & full retention is applicable

Mandatory Gala Dinner

  • Christmas Eve would be applicable : 4000 per pax
  • New Year Eve would be applicable : 5000 per pax
  • Children below 12 years would be charge 50% of above.

Pet Policy

  • The hotel does not allow pets due to concerns that some guests have allergic reactions towards pet dander and due to the threat of ticks and fleas.

Smoking Policy

  • According to the Indian Government’s “No-Smoking” legislation for hotels, restaurants, and all public places that became effective from October 2, 2008; smoking is prohibited in all parts of the hotel except in designated bedrooms where smoking is permitted.
  • Accordingly, the Old Lighthouse Bristow Hotel has dedicated smoking guest bedrooms that you may book by requesting for the same at the time of making reservations. We shall endeavor to honor your request, subject to availability.

Foot Note: Tampering with our electronic reservation confirmation to modify any reservation information including the room rate is strictly prohibited and may invite legal consequences. In the event of variations between this conformation and our official records, our official records shall control.